RETURNS & EXCHANGES
Not quite right? We've got you covered. Our hassle-free return policy makes it easy.
30-Day Returns
Full refund within 30 days
Free Exchanges
Wrong size? We'll swap it
Easy Process
Simple 3-step returns
Fast Refunds
Processed within 5-7 days
Our Return Policy
We want you to love your FitChick Power gear. If something's not quite right, we'll make it right—no questions asked.
✅ What We Accept
- Unworn items with tags attached
- Items in original packaging
- Returns within 30 days of delivery
- Products purchased from our website
❌ What We Can't Accept
- Worn or washed items
- Items without original tags
- Final sale or clearance items
- Items purchased from other retailers
Hygiene Note: For health and safety reasons, we cannot accept returns on items that have been worn, washed, or have had tags removed.
How to Return an Item
Returning your order is simple. Just follow these three easy steps:
Contact Us
Email us at support@fitchickpower.com with your order number and reason for return. We'll send you a return authorization and instructions.
Pack Your Items
Place items in original packaging with tags attached. Include your order number on a piece of paper inside the package.
Ship It Back
Send your package to the return address we provide. Once we receive and inspect your return, we'll process your refund or exchange.
Important: Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a tracked shipping method.
Exchanges
Need a different size or color? We've got you covered with free exchanges!
🎯 How Exchanges Work
- Email us at support@fitchickpower.com with your order number and the item you'd like to exchange
- Let us know what size/color you need instead
- We'll send you a prepaid return label
- Ship your original item back to us
- We'll send your replacement item as soon as we receive your return
Refunds
We Receive Your Return
Your package arrives at our warehouse
Inspection (1-2 Business Days)
We inspect the item to ensure it meets our return policy
Refund Approved
You'll receive an email confirmation that your refund has been processed
Refund Issued (5-7 Business Days)
Your refund appears in your original payment method
Note: Refunds are issued to your original payment method. Depending on your bank or card issuer, it may take an additional 3-5 business days for the funds to appear in your account.
Damaged or Defective Items
We take quality seriously. If you received a damaged or defective item, we'll make it right immediately.
📸 What To Do
- Email us at support@fitchickpower.com within 7 days of delivery
- Include your order number and photos of the defect/damage
- We'll send you a prepaid return label
- We'll ship a replacement immediately or issue a full refund
Returns FAQs
What if I lost my receipt or order confirmation?
No problem! Contact us with the email address you used to place the order, and we'll look up your order details.
Can I return sale or clearance items?
Final sale and clearance items are non-returnable unless they arrive damaged or defective.
How long do I have to return an item?
You have 30 days from the delivery date to initiate a return.
Do you accept returns from international orders?
Yes! International customers can return items following the same process. However, you're responsible for return shipping costs unless the item is defective.
What if my item doesn't fit?
No worries! We offer free exchanges for size swaps. Just email us and we'll send you the right size.
Can I cancel my order?
Yes, if it hasn't shipped yet. Contact us immediately at support@fitchickpower.com. Once shipped, you can return the item following our standard return process.
Need Help with a Return?
Our support team is here to make your return or exchange as smooth as possible.
Contact Support